Frequently Asked Questions


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The Garage Match Guarantee covers credit card payments that are processed through the Garage Match system. We are not able to cover any instances where booking and/or payment for repair services occur outside the Garage Match system. Garage Match is not liable for any upcharges, cancellation fees, or any other payment dispute that could occur if service is booked outside of Garage Match.
Garage Match is committed to providing peace of mind as it relates to vehicle care. We’ve built numerous safeguards into the system to ensure this experience for all our customers. Should a payment or service dispute arise, the first step is to communicate the concern through the Garage Match messaging system with the repair shop directly. In most cases, the customer and repair shop end up resolving issues on their own. However, for instances where this does not occur, the issue will be escalated for review by the Garage Match support team. You can also submit your case for review within 30 days of the initial payment.